Tuesday, April 1, 2014

Get your foot in the door – Delay Repay

Do you travel by train?

Do any of your work colleagues travel by train?

If the answer to either of the above questions is ‘Yes’, then read on…

As many of you will know I’ve recently started working on a 6 month contract with an investment bank in the City of London, which means I’ve reluctantly joined the ‘not so exclusive’ commuting club!

Commuting has it’s downsides:

Long daysNot seeing my kids Mon-Friday (they’re in bed when I leave / get home)Having to pay a small fortune for the joy of being transported from A to B and back again via dirty, draughty, poorly maintained and very often delayed trains.

That’s why I was very pleased to discover an online service called DelayRepaySniper. Their site has been recently updated to a rather nice responsive design, thus making it far easier to use the site from a mobile device, which let’s face it, is what you’re likely to have available during a delayed train journey! (Train Operating Companies (TOC) take note in terms of your Delay Repay online forms!)

iPhone view of notifications page iPhone view of notifications page

The website allows you to input a number of journeys i.e.

Newhaven Town – London VictoriaLondon Victoria – Newhaven Town

and the site will then email you every 24 hours to let you know of any delays that have occurred on that route. (think of it as a ‘nudging’ reminder)

iPad/desktop view of notifications iPad/desktop view of notifications

You can then either make the claim yourself via the Delay Repay system of your TOC or DelayRepaySniper, for an additional fee, can process the claim on your behalf.

There’s obviously a lot more to it that that and I’d encourage you to take a close look at the site to see if this could be of use to you too.

iPad/desktop view of site iPad/desktop view of site

So how could this be used to get your ‘foot in the door’ with mobile learning?

Let’s be honest, people would rather have their hard earned salary in their pockets than in the pockets of a service provider who has failed to meet their service level agreements! Why not research this more closely, discuss and demo it to your work colleagues (on your smartphone / tablet) and if people within your organisation would benefit, then you’ve got a wonderful opportunity to ‘get your foot in the door‘ and prove the worth of performance support via mobile devices.

Why not take a look at the site and consider whether you might want to direct your colleagues towards them.

Delay Repay Sniper

If you’d like to find out more about ‘Delay Repay’, here’s a list of Google results – just look for your TOC

Google search results for ‘delay repay’

Inevitably there will be some people who do not have a mobile device and will bemoan the fact that you are offering their colleagues who do have a mobile device something that they themselves are unable to benefit from – don’t let this put you off.

Simply tell them to carry on using whatever tool or process they have always used – simples!!!

Good luck and let me know how you get on

The blog post that started it all

View the original article here

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